How to Return Your SNOO Rental in Canada
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Returning Your SNOO Is Simple — Especially for New Parents
At SnooRentals, the entire experience is built around you — from delivery to your doorstep, to pickup from your door when you're done. We know that life with a newborn means no spare energy for logistics. That's why returning your SNOO requires no driving, no carrying heavy items, and no store visits.
We've helped thousands of Canadian families in Toronto, Vancouver, Calgary, Edmonton, Ottawa, Montreal, and beyond — and returning is just as easy as renting.
If you have an active rental, simply log in to the SnooRentals Client Portal. You do not need to call or email us first.
Return Your SNOO in 3 Easy Steps
1. Schedule Your Pickup
Ready to return? Schedule your SNOO pickup online and we'll take care of the rest.
Still using it? Keep it.
Finished with it? Return it.
2. Pack Your SNOO and Accessories
Pack the SNOO and all rented accessories securely in the original packaging. Your return label is automatically generated before pickup and is available through your client portal.
Before sealing the box, make sure you've included all rented items:
- SNOO Smart Sleeper bassinet
- Mattress and cover
- Sleep sacks / swaddles
- Fitted sheets
- Leg lifters
- SNOO bassinet legs
- Any other rented accessories
3. We Pick It Up — You Don't Lift a Thing
Have your packed SNOO ready according to your pickup instructions and we'll handle the rest. Return is free across our Canadian service areas.
Designed for nursing parents: No loading a large bassinet into your car. No driving across town. No heavy lifting while you're recovering. Just have it ready at your door and we come to you.
- No store visit.
- No arranging your own shipping.
- No calling to request a return label.
Schedule. Pack. Pickup. Done.
Reserve Your SNOO → Starting from $199/month with free delivery and free return pickup.
Can I Return My SNOO Early?
Yes. You can schedule an early return through your client portal. Early returns are permitted, but terms depend on your plan. Flexible 1+ month rentals offer maximum flexibility. For 3+ and 5+ month plans, applicable early-return terms may apply.
What If My Baby Still Needs the SNOO?
Keep it as long as you need. Your rental can continue while your baby still needs the SNOO. Monthly billing continues until the SNOO is returned.
What Condition Should the SNOO Be In?
Normal use is expected. Before returning:
- Include all rented components
- Pack everything securely
- Return all rented accessories
- Check for missing parts
- Report any unusual damage
Heavy stains, pet hair, smoke odours, or extensive cleaning required may result in additional charges. SnooRentals cleans, sanitizes, and inspects each SNOO before the next rental.
Should I Keep the Original Box? Yes — Here's How to Store It
The original SnooRentals box and packaging is part of your rental. Treat it with the same care as the SNOO itself — you'll need it in good condition when it's time to return.
Storage tips:
- Store the box in a dry place such as a basement, garage, or storage room
- Keep it away from moisture, direct sunlight, and pests
- Do not crush or discard any foam inserts or internal packaging
- If the box gets damaged, contact us — lost or damaged packaging may be subject to a replacement charge
Keeping the original packaging makes packing faster, protects the SNOO during transport, and ensures a smooth return.
What Our Customers Say
"The return process was incredibly smooth — I scheduled the pickup online, had everything packed, and they came right to my door. Zero stress." — Jody P., Toronto
SNOO Return FAQ
How do I return my SnooRentals SNOO?
Log in SnooRentals client portal, schedule your pickup, access your return label and instructions, pack your SNOO and accessories, and have everything ready for collection.
Is return pickup free?
Yes. Free pickup is included with your rental across our Canadian service areas.
Do I need to drive or carry the SNOO somewhere?
No. SnooRentals arranges pickup from your home. You never need to load the SNOO into a vehicle or visit a store — ideal for nursing and postpartum parents.
Do I need to contact SnooRentals first?
No. Customers with an active rental can manage their return directly through the client portal.
Where is my return label?
Your return label is automatically generated before pickup and is accessible through your active rental in the client portal.
Can I return early?
Yes, but early-return terms may apply to 3+ and 5+ month plans. Log in to your client portal if you are not sure about your plan
When Should I Schedule My Return?
You can schedule your pickup date anytime through the SnooRentals Client Portal.
To avoid being charged for another rental cycle, make sure your pickup day is not after your next billing date. You can log into your client portal to confirm your next billing date.
If your plan has a minimum rental commitment, any applicable early-return penalty still applies.
When does my subscription end?
Your subscription pauses when your SNOO is picked up so you are not charged for next billing cycle. Subscription ends once the return is completed and the SNOO is received according to our SnooRentals' return procedures.
What if I forget an accessory?
Check your order before sealing the box. Include the mattress, cover, swaddles, sheets, and any rented add-ons.
Where should I store the SNOO box during my rental?
Store it in a dry location such as a basement, garage, or storage room. Keep it away from moisture and avoid damaging the packaging — it's part of your rental.
Do you offer SNOO returns in Toronto, Vancouver, Calgary, Edmonton, Ottawa, and Montreal?
Yes. SnooRentals offers free return pickup across Canada, including Toronto, Vancouver, Calgary, Edmonton, Ottawa, Montreal, and more.
Ready to Rent a SNOO?
Renting with SnooRentals is simple from delivery to return.
Delivered to your door. Returned from your door.
Starting from $199/month with free delivery and free return pickup — available across Canada.