SNOO Bassinet Rental - Return Procedure

Returning your SNOO bassinet is easy! Follow these simple steps to ensure a smooth return process. Please note that not following these instructions may result in additional charges.

Note: Do not place the leg box inside the main SNOO box when returning. It will be collected separately alongside the SNOO box.

Step 1: Cancel and schedule a return

Step 2: Locate the Return Label for SNOO box and Leg Box 

  • The return labels are located behind the shipping label envelopes on the boxes. Remove the envelopes to access the return labels for the SNOO box and leg box. If you are unable to locate return label, please reach out to us at shipping@snoorentals.ca

Step 3: Unpair SNOO from the SNOO App

Go to settings > Remove Device to unpair the SNOO


Step 4: Gather Your Items

Before you begin, make sure you have all the items ready for return:

  • SNOO Bassinet
  • 4 SNOO Legs
  • Power Supply Adapter
  • Swaddles and Sheets Leg lifters*(If included; see note below)
  • All other included parts and accessories
  • Return labels

*Note: If your SNOO includes leg lifters, remove them before packing. Squeeze the leg just above the lifter to narrow it, then slide the lifter off.

Step 5: Prepare the Package

  • Find the original packaging the SNOO and legs were delivered in. This is the safest way to transport the bassinet to prevent any damage during shipping back.

Step 6: Pack the Bassinet

  • Gently Insert the SNOO bassinet into the dust bag.
         
  • Place the SNOO is the shipping Box
  • Pack the swaddles and sheet in the bag provided and place them in the bassinet inside the shipping box.
         
  • Ensure that all the parts and accessories are packed accordingly. Use all the packaging materials that were delivered with the SNOO to cushion and protect the SNOO bassinet and its components during transport.
         
Step 7: Pack the Legs
  • Place the 4 SNOO legs in the designated leg box. If you have a leg lifters, Ensure they are removed from the SNOO's legs before you place the legs in the leg box.
  • Place the legs in the box following the color pattern: Blue, Blue, Red, Red.
  • If the power adapter has its own box, insert it there first, then place it into the leg box and seal it securely.

         

  • Seal the leg box and attach the return label.

         

Step 8: Attach the Return Label

  • Locate the return labels provided to the SNOO box and the legs box( inside shipping envelope at the side of the box). If you cannot locate this, please contact us shipping@snoorental.ca
  • Attach the return labels. Make sure it's clearly visible and won't peel off during transit. You can attach the return label with tape.

Step 9: Seal the Boxes (SNOO Box and Leg Box)

  • Once everything is securely packed, seal the box with a tape. Ensure the boxes are well-sealed to prevent any damage during transit.

         

         

Step 10: Courier Pickup

  • Wait for courier pickup on your scheduled day.

 

That's it! You've completed the SNOO Bassinet Rental Return Procedure.

If you have any questions or need assistance at any point in the process, don't hesitate to reach out to us at bookings@snoorentals.ca.

Thank you for choosing SNOORentals, and we hope you had a great rental experience!