SNOO Bassinet Return Procedure

SnooRentals Canada is independently owned and operated, and is not affiliated with HAPPIEST BABY INC or Harvey Karp.

Please note: These return instructions apply only to SNOO units delivered in a Single Box, with the winged accessory box placed inside the SNOO.

Got the main box and leg box separately? Click here for return instructions

 

Step 1: Cancel and Schedule Your Return

Step 2: Receive Your Return Label

  • Inside reusable label envelope at the side of the boxes

Step 3: Unpair SNOO from the SNOO App

  • Go to settings > Remove Device to unpair the SNOO

Step 4: Gather Your Items

Before you begin, make sure you have all the items ready for return:

  • SNOO Bassinet
  • 4 SNOO Leg
  • Power Supply Adapter
  • Swaddles and Sheet
  • Leg lifters*(If included; see note below)
  • All other included parts and accessories
  • Return labels (found in the reusable envelope on the side of the box or emailed to you)

 *Note: If your SNOO includes leg lifters, remove them before packing. Squeeze the leg just above the lifter to narrow it, then slide the lifter off.

Step 5: Prepare the Package

Find the original packaging the SNOO was delivered in. This is the safest way to transport the bassinet to prevent any damage during shipping back.

Step 6: Pack the Bassinet

  • Gently Insert the SNOO bassinet into the dust bag.

         

  • Place the SNOO is the shipping Box
  • Pack the swaddles and sheet in the bag provided and place them in the bassinet inside the shipping box.

         

  • Place the legs in the box following the color pattern: Red, Blue, Red, Blue

         

         

         

Note: Its important to make sure the box fit over the clips as shown in the picture below to avoid damage during transport.

       

  • Ensure that all the parts and accessories are packed accordingly. Use all the packaging materials that were delivered with the SNOO to cushion and protect the SNOO bassinet and its components during transport.

       

Step 7: Attach the Return Label

  • Locate the return labels provided to the SNOO. If you cannot locate this, please contact us shipping@snoorental.ca
  • Attach the return labels. Make sure it's clearly visible and won't peel off during transit. You can attach the return label with tape.

Step 8: Seal the SNOO Box

  • Once everything is securely packed, seal the box with a tape. Ensure the box is well-sealed to prevent any damage during transit.

Step 9: Courier Pickup

  • Wait for courier pickup on your scheduled day.

That's it! You've completed the SNOO Bassinet Rental Return Procedure.

If you have any questions or need assistance at any point in the process, don't hesitate to reach out to us at bookings@snoorentals.ca.

Thank you for choosing SNOORentals, and we hope you had a great rental experience!